TNT Storage Management

Experts In Self Storage Management Services

TNT Management Company offers the expertise of over 55 years combined "hands-on" experience in Self Storage. Our backgrounds and experiences have made us experts. We clearly understand all the requirements necessary to successfully manage self storage sites. With that understanding, we have created turn key management systems that produce results.

We are a Full Service Management Company. From day to day operations, to sales and marketing, to financial reporting, we provide all of the services required to operate your Self Storage Center. The program is easy to understand and straight forward.

TNT Management's services include but are not limited to:
All aspects of day to day operations. This includes constant attention to:

• Operating efficiency/Systems/Controls
• Legal considerations
• Life/safety items
• Customer service
• Benefits achieved compared to costs
• Hire, train, recruit, develop and manage all on site employees*
• Develop all personnel policies, manuals, and up-to-date employment forms and records
• Manage all collection activity, auctions, and delinquency follow-up
• Negotiate, manage and supervise all service and vendor contracts. Approve all billings and costs in accordance with the Approved Operating Budget
• Direct the maintenance, upkeep and repair of the property. Inspect regularly and routinely. Owners are informed of any and all maintenance issues
• Insurance Policy Management. Review coverage and limits of property insurance policies to ensure competitive rates and that all discounts for hiring a professional management company are applied. Review tenant insurance coverage for storage tenants
• Resolve all tenant complaints, problems or concerns
• Review all property tax billings and manage any appeals when necessary
• Manage lien sales/auctions
• On Site facility audits held monthly. Oversee inspections

*On Site Employees are provided through TNT's sister company Total Storage Solutions. Total Storage Solutions is a specialized employee leasing firm.

Customer Service and Sales Focus

• Management training focuses on developing sales skills and the importance of marketing. We teach proven, results driven sales skills and implement marketing programs that work
• Develop and manage effective, results oriented incentive programs, morale meetings, and holiday events
• "Phone shop" program for Managers and Assistant Managers held quarterly
• On-site mystery shoppers scheduled periodically to assure quality

Full Service Accounting and Reporting Systems

• Maintain up to date accounting books and records. Provide accounting for General Ledger records and Trial Balance Reports anytime
• Manage all banking processes, accounts payable and receivables
• Reconcile all bank records and credit card processing
• Maintain all payable records: prepare, record and disburse checks
• Handle all deposits, returned checks, etc.
• Track all bank account balances
• Manage all payroll processes*
• Maintain all employee payroll records
• Handle all payroll tax deposits/payments and payroll reporting to state and federal agencies
• Prepare and file all annual 1099 reports, etc. *Payroll services are provided through TNT's sister company Total Storage Solutions. Total Storage Solutions is a specialized employee leasing firm

Complete and timely monthly reporting includes:

• Monthly financial statements - This details monthly & year-to-date income and expense statements along with YTD actuals vs. versus budget comparisons
• Monthly narrative report - This is an up to date assessment of matters such as delinquencies, auctions held, staffing concerns, promotional and advertising programs, telephone sourcing, physical plant, and any other pertinent topics
• Facility reports - These are computer generated reports that offer a complete picture of rent rolls, vacancy factors, delinquency reports, bad check reports and all related statistical reports from the field offices
• Annual Operating Budget is prepared and submitted for approval thirty days prior to year- end. Budget is revised and negotiated until Owner is completely satisfied
• Prepare and handle any accounting and facility reports to satisfy lender requirements
• Maintain all accounting records for up to five years

Marketing / Advertising / Promotions

• Manage all advertising, marketing and promotional efforts in accordance with an Approved Operating Budget.
• Implement a variety of proven advertising and promotional programs.
• Create consistency in your advertising & marketing efforts. This helps to build brand awareness & name recognition.
• We offer full service creative support to help with everything from new logo design to business card layouts to in store signage.
• Monitor the market, competition and provide pricing and promotional recommendations
• Monitor the results of pricing and promotional efforts to determine their effectiveness. Utilize this feedback to guide future pricing and promotional decisions
• Full Service Website Management
• Yellow page directory advertising

With their unparalleled commitment and professionalism, Dianne Tanna and Ray Tuohy have built a company that is strong, grounded and BUILT ON RESULTS!